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VBreathe

FAQs

Room Size Guide

How long does it take to detoxify the air in a room?

The time it takes to detoxify a room depends on various factors, such as room size, air circulation and whether windows or doors are open or closed.

As a rough guide, in a 4x4m room with no open windows or doors, it will take approximately 24-36 hours to detoxify the air in the room to a 95-99% level.

What you get

How many items are included in the box?

You will find the following items in every VBreathe Tasman box:

  • 1 VBreathe Tasman indoor air detoxifier
  • 3 VActive Gel Cartridges
  • 4 HEPA filters
  • 1 Power adaptor
  • 1 USB-C cable

Vital stats

What are the dimensions?

The VBreathe Tasman is 250mm in height and 90mm in width.

How much does it weigh?

The VBreathe Tasman weighs just 950g (1.1kg with a gel and filter inside). The beauty of the VBreathe Tasman is it is lightweight and portable, allowing you to take it with you wherever you go.

What are the noise levels produced by VBreathe Tasman?
Fan speed
Noise (decibels)
Low
43.24 dbA
Medium
46.74 dbA
High
47.84 dbA
What are the air flow rates?
Fan speed
Air flow
Air flow
Low
7.88 m³/hour
4.64 CFM
Medium
9.78 m³/hour
5.76 CFM
High
10.69 m³/hour
6.29 CFM

Setup and charging

How do I set up my VBreathe Tasman?

For clear instructions on how to setup and charge your VBreathe Tasman, please refer to the Instruction Guide found in the box. Alternatively, refer to these instructions on our website.

How do I charge my VBreathe Tasman?

Plug in the power adaptor, then plug the USB C cable into the back of your VBreathe Tasman to power.

How long does the battery last before needing to be recharged?

On average, the battery will last up to 10 hours on medium fan speed. While the device is plugged in, the battery will automatically recharge. You can even use the VBreathe Tasman to charge your smart devices!

How do I switch it on / off?

For clear instructions on how to operate your VBreathe Tasman refer to the Instruction Guide found in the box. Alternatively, refer to these instructions on our website.

HEPA filter

How long does the HEPA filter last?

This depends on a number of factors, fan speed, indoor air quality and length of time it is used.

How do I know when to replace the HEPA filter?

The smart sensors in the VBreathe Tasman will alert you when the HEPA filter needs to be replaced through the VBreathe App on your mobile device.

How do I replace the HEPA filter?

For clear instructions on how to replace the HEPA filter, refer to the Instruction Guide found in the box. Alternatively, refer to these instructions on our website.

VActive Gel

How long does the VActive Gel last?

A VActive Gel Cartridge lasts up to 4 months on a medium fan speed with 24 hours use.

How do I know when to replace the VActive Gel cartridge?

The smart sensors in the VBreathe Tasman will alert you when the VActive Gel Cartridge needs to be replaced through the VBreathe App on your mobile device.

How to replace the VActive Gel cartridge?

For clear instructions on how to replace the VActive Gel, refer to the Instruction Guide found in the box. Alternatively, refer to these instructions on our website.

How safe is the VActive Gel?

The VBreathe Tasman was independently tested by AsureQuality and is Certified 100% safe to be used in food areas.

How does it reduce bacteria, viruses and mould?

Our all-natural, child-safe, pet-safe and food-safe VActive Gel contains a unique blend of Australian Essential oils which are expelled in vapour form into the surrounding air, to reduce harmful indoor microbes and toxins that are airborne or on surfaces. They do this by encapsulating airborne bacteria, mould and viruses and starves these harmful pathogens of oxygen which inhibits their replication and lifespan.

How does it work against flies and mosquitoes?

Mosquitoes and flies are deterred to enter the area where the Tasman is operating because they do not like the all- natural VActive vapours as one of the active ingredients is Tea Tree so they leave the protected area.

Smart Sensors

How does the VBreathe Tasman detect mould?

Using a combination of data from the Temperature and Humidity sensors to detect the dew point, the device will alter the fan speed to remove mould when in Automatic mode.

How does the VBreathe Tasman detect poisonous gases?

The VBreathe Tasman’s smart sensors are periodically – once every 10 minutes – checking the air for Carbon Monoxide. The device is also quite sensitive to Hydrogen, and to a much lesser extent, LPG, Methane and airborne alcohol (Ethanol). The sensors do not discriminate between gas types, and will register a metric on the App proportionally to the combined presence of these gases – the Light Ring will not be altered by these gases. Please note that this feature is not intended to be a safety feature – do not use this feature as a poisonous gas alarm.

How does the VBreathe Tasman detect the temperature and humidity?

The VBreathe Tasman has smart temperature and humidity sensors located near the air intake for the HEPA filter.

What does the VBreathe Tasman use WiFi and Bluetooth for?

Bluetooth is used to communicate with the App when you are near your VBreathe Tasman. Currently WiFi is used to update the firmware on your device, in a process that is initiated on your App, using Bluetooth. In the near future, you will be able to control and monitor your devices using the WiFi connection from any location, with the App, over the Internet.

How does the VBreathe Tasman Particle sensor work?

The particle sensor consists of a small chamber that pulls in particles using a tiny fan. Inside this chamber, there are electro-optical sensors tuned to detect particles of different sizes, which then ultimately give a PM2.5 value (quantity of a certain sized particle).

How does the VBreathe Tasman Smart Light ring work?

The Smart Light ring will change colour based on the current PM2.5 levels. Green being good, orange being OK, and red being poor. The Smart Light ring is also used for occasional display of device status; please refer to the Instruction Guide found in the box or alternatively go to the ‘How-To’ page on the VBreathe website.

How does the VBreathe Tasman VActive Gel level sensor work?

The VActive Gel level sensor monitors the weight of the VActive Gel, and reports to the app when the gel is low and needs to be replaced.

How does the VBreathe Tasman HEPA filter sensor work?

The HEPA filter sensor monitors the flow rate of air passing through the HEPA filter, in order to report when the HEPA filter needs to be replaced.

Why does my device sometimes flash yellow after handling or being moved, or after I have inserted a new Gel cartridge?

If the Gel Cartridge has been disturbed for whatever reason, on occasions it can take a small amount of time for the cartridge to settle into an optimal location. During this period, you may see a flashing yellow indication from the Light Ring.

Research and Development

How long has this product been in development?

Our VBreathe Tasman and VActive Gel was in research and development for 5 years before its launch in October 2020. Research and development continues on our VBreathe Tasman and other new products we will be bringing to you soon.

NDIS Customers

How do I claim on the NDIS?

VBreathe Pty Ltd is a Registered NDIS Provider. You are only able to purchase from VBreathe Pty Ltd if you are approved to do so by the NDIS. Once you place your order, the invoice will be sent to you and your chosen representatives. Orders are dispatched once payment is received. VBreathe Pty Ltd cannot assist you in receiving approval for purchases. Our NDIS category of funding is 0103 Assist Prod-Pers Care/Safety.

VBreathe App - Cloud Connectivity

How do I connect to the Cloud?

Please go to Settings and select Cloud Connectivity. This page will help you troubleshoot any issues you may have connecting to the cloud.

My app is now asking me to login, has something changed?

We have updated the app with the new cloud functionality. You may have noticed a new login page. This has been created for you to be able to access the cloud, which provides you the ability to access your Tasman from anywhere at any time.

Previously, the app allowed you to connect the device to Bluetooth direct, the cloud will provide you more secure access as well as more information.

Our team has also improved previous problems which existed in the previous version of the app, such as Bluetooth connectivity with the Tasman. We previously had customers have trouble connecting the app to the Tasman.

If you do not want to sign up and create an account, you will be able to skip and still be able to use the app as you have previously done so.

What is the cloud functionality?

The cloud provides you the ability to access your Tasman from anywhere at any time. To do this, your Tasman does need to have been connected to Wi-Fi.

Can I change the user in the cloud?

At this stage, if you would like to change the user (or name details), you need to contact [email protected]. If the owner of the Tasman is changing, we do need to receive authority from the previous owner to remove themselves and change the user to yourself. This process can take up to 24 working hours.

What information will the cloud provide?

The cloud provides the ability to access your Tasman when you are not near it to check in on your environment or to adjust settings. We have a range of updates we are excited to release in 2022. If you are signed into the cloud, you will be notified of those updates.

What information do I need to provide to access the cloud?

To access the cloud, you need to provide your full name and email, as well as create a secure password. The app will ask for further information such as phone number, date of birth and address, although those are optional.

What will my information be used for?

When you create a VBreathe account to access the cloud, we collect information so we can personalise your experience. A password is needed to protect your account.

We collect information about the usage of the Tasman to better understand how they are used. When the Tasman, as well as the app, are updated, you will be notified of any updates. We may ask for your geographic location, either by allowing the VBreathe Website or VBreathe App to access the location of your device or by entering your location manually, which enables us to provide you with information about air quality relevant to where your Tasman is used.

Do I need to connect to the cloud to use the Tasman?

You do not need the app to use the Tasman, as the power button on the device will provide you the ability to turn the device on or off, as well as adjust fan speed. The light ring will indicate whether the gel or filter needs changing. The cloud will allow you to access information remotely.

Which firmware do I need to use the cloud?

To access the cloud, you will need to have the latest version of the firmware.

How do I know which firmware version I am on?

When you head into the settings page, there is a section called firmware. You will be able to find the version of firmware you are on. If you have the ability to click firmware update, then you won’t be on the latest version.

How do I update the firmware?

In your settings page, you can press firmware update. To update your firmware, you do need to be in close proximity to the Tasman. We currently cannot update the Tasman through the cloud.

I forgot my password, how can I login?

When trying to login, you can click the “forgot your password” option. You will need to add your email address, where you will be sent a code to reset your password. Your password needs to be a minimum of 8 digits.

If you have previously not verified your email (when you first set it up), or you are having trouble with changing your password, please contact [email protected] or call 1800 849 104.

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