If you have an enquiry about an existing order, please email [email protected] or reply to your order confirmation email.
We aim to dispatch your order within 2 business days of your order being placed (excluding pre-orders). Please note, this time frame can change based on peak sale periods and holidays.
If your order will take longer than the 5 working days, you will be contacted via the email used to place your order.
Once your order has been dispatched, you will receive an email containing your tracking information. Please allow for 24 hours for tracking to update with any information.
Please see shipping information below:
Australian Standard: Free
Australian Express: $9.95 per item
Business Days from date of dispatch (excl. Public Holidays)
Australian Standard: 3-6 (delivery times may vary depending on your region)
Australian Express: 1-3 (delivery times may vary depending on your region)
International: Any international orders will need to be assessed and approved to ship at VBreathe’s discretion. Please contact [email protected] with which items you wish to order for a quote on international delivery charges. International deliveries could take 25+ business days. Any international shipments are subject to duties/tariffs that are the responsibility of the receiver and we can’t provide any guidance on what that may be.
Please note we have no control over the amount of these charges, as customs policies can vary widely. These charges must be paid by the recipient of the parcel. For further information on charges in your local area, we would recommend contacting your local customs office.
Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond VBreathe’s reasonable control. This may include customs/duty processing delays for international deliveries.
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