We recommend reviewing this policy before purchasing to understand your rights
under Australian Consumer Law and how we handle returns and repairs.
We recommend reviewing this policy before purchasing to understand your rights under Australian Consumer Law and how we handle returns and repairs.
If There’s an Issue with Your Product
Inspect your VBreathe product as soon as it arrives. If there’s a problem, email us at health@vbreathe.com with:
Our team will assess the situation and advise on next steps.
Your Rights Under Australian Consumer Law
VBreathe products come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund if a product has a major failure, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we may choose to repair the item within a reasonable time.
Change of Mind and Damage Not Caused by Us
We do not accept returns for change of mind or price differences found after purchase.
Damage due to misuse, failure to follow instructions, or general wear and tear is not considered a fault and is not covered.
All returns must be paid by the buyer.
Please keep proof of postage and use a tracked or insured delivery service, as we are not liable for lost or damaged returns.
Please contact us before sending any items back. Unauthorised returns may not be accepted.
Please contact us before sending any items back. Unauthorised returns may not be accepted or reimbursed.
How to Return a Product
Once approved, we will provide the return address and instructions.
Products returned for repair will be assessed and actioned within a reasonable time. We may use refurbished parts or provide a refurbished replacement unit if necessary. Any replaced product becomes the property of VBreathe.
Warranty Information
This warranty is offered by VBreathe Pty Ltd (ABN 614 372 628) and applies specifically to the EnviroGuard PRO™ X
We warrant that the EnviroGuard PRO™ X and any included parts are free from defects in materials and workmanship during the relevant warranty period.
This warranty is in addition to your rights under Australian Consumer Law.
Warranty Periods
Valid Warranty Claims
If your product has a defect and qualifies under warranty, we will either:
Any components or products replaced become the property of VBreathe.
This warranty does not apply to damage resulting from:
How to Lodge a Warranty Claim
Contact our customer support team via email at health@vbreathe.com.
We will troubleshoot the issue with you. If your product qualifies for return:
You must include:
If the claim is approved under warranty, we will cover return postage. If the fault is not confirmed, return shipping costs are your responsibility. Keep all receipts for potential reimbursement.
Orders are typically processed within 3 business days (excluding pre-orders and public holidays).
Delivery Times:
Delivery times may be affected by public holidays, peak periods, customs processing or weather events.
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