This depends on a number of factors, fan speed, indoor air quality and length of time it is used.

The VBreathe Tasman unit will alert you when the HEPA filter needs replacement via the ring flashing white or through the VBreathe App on your mobile device.

For clear instructions on how to replace the HEPA filter, refer to the Instruction Guide found in the box. Alternatively, refer to these instructions on our website.

A VActive Gel Cartridge lasts up to 4 months on a medium fan speed with 24 hours use.

The smart sensors in the VBreathe Tasman will alert you when the VActive Gel Cartridge needs to be replaced through the VBreathe App on your mobile device.

For clear instructions on how to replace the VActive Gel, refer to the Instruction Guide found in the box. Alternatively, refer to these instructions on our website.

Our all-natural VActive Gel contains a unique blend of Australian Essential oils which are expelled in vapour form into the surrounding air, to reduce harmful indoor microbes and toxins that are airborne. They do this by encapsulating airborne bacteria and mould, starving these harmful pathogens of oxygen which inhibits their replication and lifespan.

Using a combination of data from the Temperature and Humidity sensors to detect the dew point, the device will alter the fan speed to remove mould when in Automatic mode.

The VBreathe Tasman’s smart sensors are periodically – once every 10 minutes – checking the air for Carbon Monoxide. The device is also quite sensitive to Hydrogen, and to a much lesser extent, LPG, Methane and airborne alcohol (Ethanol). The sensors do not discriminate between gas types, and will register a metric on the App proportionally to the combined presence of these gases – the Light Ring will not be altered by these gases. Please note that this feature is not intended to be a safety feature – do not use this feature as a poisonous gas alarm.

The VBreathe Tasman has smart temperature and humidity sensors located near the air intake for the HEPA filter.

Bluetooth is used to communicate with the App when you are near your VBreathe Tasman. Currently WiFi is used to update the firmware on your device, in a process that is initiated on your App, using Bluetooth. In the near future, you will be able to control and monitor your devices using the WiFi connection from any location, with the App, over the Internet.

The particle sensor consists of a small chamber that pulls in particles using a tiny fan. Inside this chamber, there are electro-optical sensors tuned to detect particles of different sizes, which then ultimately give a PM2.5 value (quantity of a certain sized particle).

The Smart Light ring will change colour based on the current PM2.5 levels. Green being good, orange being OK, and red being poor. The Smart Light ring is also used for occasional display of device status; please refer to the Instruction Guide found in the box or alternatively go to the ‘How-To’ page on the VBreathe website.

The VActive Gel level sensor monitors the weight of the VActive Gel, and reports to the app when the gel is low and needs to be replaced.

If the Gel Cartridge has been disturbed for whatever reason, on occasions it can take a small amount of time for the cartridge to settle into an optimal location. During this period, you may see a flashing yellow indication from the Light Ring.

Our VBreathe Tasman and VActive Gel was in research and development for 5 years before its launch in October 2020. Research and development continues on our VBreathe Tasman and other new products we will be bringing to you soon.

VBreathe Pty Ltd is a Registered NDIS Provider. You are only able to purchase from VBreathe Pty Ltd if you are approved to do so by the NDIS. Once you place your order, the invoice will be sent to you and your chosen representatives. Orders are dispatched once payment is received. VBreathe Pty Ltd cannot assist you in receiving approval for purchases. Our NDIS category of funding is 0103 Assist Prod-Pers Care/Safety.

Please go to Settings and select Cloud Connectivity. This page will help you troubleshoot any issues you may have connecting to the cloud.

We have updated the app with the new cloud functionality. You may have noticed a new login page. This has been created for you to be able to access the cloud, which provides you the ability to access your Tasman from anywhere at any time.

Previously, the app allowed you to connect the device to Bluetooth direct, the cloud will provide you more secure access as well as more information.

Our team has also improved previous problems which existed in the previous version of the app, such as Bluetooth connectivity with the Tasman. We previously had customers have trouble connecting the app to the Tasman.

If you do not want to sign up and create an account, you will be able to skip and still be able to use the app as you have previously done so.

The cloud provides you the ability to access your Tasman from anywhere at any time. To do this, your Tasman does need to have been connected to Wi-Fi.

At this stage, if you would like to change the user (or name details), you need to contact [email protected]. If the owner of the Tasman is changing, we do need to receive authority from the previous owner to remove themselves and change the user to yourself. This process can take up to 24 working hours.

The cloud provides the ability to access your Tasman when you are not near it to check in on your environment or to adjust settings. We have a range of updates we are excited to release in 2022. If you are signed into the cloud, you will be notified of those updates.

To access the cloud, you need to provide your full name and email, as well as create a secure password. The app will ask for further information such as phone number, date of birth and address, although those are optional.

When you create a VBreathe account to access the cloud, we collect information so we can personalise your experience. A password is needed to protect your account.

We collect information about the usage of the Tasman to better understand how they are used. When the Tasman, as well as the app, are updated, you will be notified of any updates. We may ask for your geographic location, either by allowing the VBreathe Website or VBreathe App to access the location of your device or by entering your location manually, which enables us to provide you with information about air quality relevant to where your Tasman is used.

You do not need the app to use the Tasman, as the power button on the device will provide you the ability to turn the device on or off, as well as adjust fan speed. The light ring will indicate whether the gel or filter needs changing. The cloud will allow you to access information remotely.

To access the cloud, you will need to have the latest version of the firmware.

When you head into the settings page, there is a section called firmware. You will be able to find the version of firmware you are on. If you have the ability to click firmware update, then you won’t be on the latest version.

In your settings page, you can press firmware update. To update your firmware, you do need to be in close proximity to the Tasman. We currently cannot update the Tasman through the cloud.

When trying to login, you can click the “forgot your password” option. You will need to add your email address, where you will be sent a code to reset your password. Your password needs to be a minimum of 8 digits.

If you have previously not verified your email (when you first set it up), or you are having trouble with changing your password, please contact [email protected] or call 1800 849 104.